Add credits to your dP Relay account

Choose a package, follow the payment details shown in Buy credits, then submit the requested transaction reference or remittance information. You can track the status of a purchase in your dashboard.

Before you pay

Sign in and open Buy credits.
Choose the package and route you need.
Confirm the currency, exact amount, recipient name and destination shown on the screen.
Use only the payment method presented for that purchase.

Send the exact amount shown. Check the recipient details carefully before confirming the transfer; a payment sent to the wrong recipient may not be recoverable.

Pay with bKash

For purchases where bKash is offered:

Open the bKash app and select the supported transfer action shown in your purchase instructions.
Enter the destination number displayed in Buy credits.
Enter the exact amount and verify the recipient details before confirming.
Save the transaction ID (TrxID) shown after the payment.
Return to Buy credits and submit the TrxID in the matching purchase.
Follow the transaction status until the payment is approved or the dashboard requests more information.

Pay using an international remittance service

The methods available depend on your sending country and the options currently offered in your dP Relay account. Advertised options have included TapTap Send, Remitly, Wise, Western Union and WorldRemit; not every service is available from every country or for every transfer type.

Open the remittance service and choose the destination and payout method specified by the current Buy credits instructions.
Enter the recipient details exactly as displayed in dP Relay.
Confirm the currency, the amount the recipient will receive, exchange rate and transfer fee.
Save the transfer reference provided by the service.
Return to the matching Buy credits request and submit the reference or other details requested on-screen.
Follow the status in your transaction list. If the payment cannot be matched automatically, support may need to review it.

Do not assume that a remittance transaction has a bKash TrxID. Follow the method-specific instructions in the purchase flow. Do not send confidential transfer references outside the official payment form or verified support process.

Payment status

A payment may require manual review before credits are added. Your transaction list shows the current status. If it remains pending beyond the published processing window, contact support with the transaction reference and the package you selected. Do not include your app secret.

Common problems

My TrxID was rejected. Check that you submitted the reference to the matching purchase and did not already attach it to another pending transaction. If it still fails, contact support with the reference.

The amount received is different. Exchange rates and transfer fees can affect the amount delivered. Review the purchase instructions and transfer receipt, then contact support rather than submitting random amounts against multiple packages.