Frequently asked questions
How do I pay?
Open the payment page: you send money to the bKash number with TapTap Send, Remitly, Wise, Western Union, or WorldRemit, then submit the TrxID on the Buy credits screen.
How do I get API keys?
Sign in with your email, then register an app on the Apps screen — the appId and appSecret are shown once; store them safely. If an operator issued you an app instead, use Link existing app with those credentials.
How do I reset my password?
On the sign-in screen choose Forgot password? and enter your email — a reset link follows. If email is not yet enabled on this deployment, contact the operator and they can reset it for you.
What does an OTP cost?
New apps get free trial credits. After that, each SMS is billed from your credit balance at the package prices shown on the Buy credits screen — both OTP and bulk credits are listed there.
Why hasn't my SMS arrived?
Check that the recipient number is in strict E.164 format (e.g. +8801XXXXXXXXX) and that the recipient's device is switched on and reachable. Failed sends show in the History screen; repeated failures usually mean the receiving device is offline — contact the operator.